SDI SD0-302인증시험을 어떻게 준비하면 될가 아직도 고민하고 계시죠? 학원에 등록하자니 시간도 없고 돈도 많이 들고 쉽게 엄두가 나지 않는거죠? ITExamDump제품을 구매하신다면 그런 부담을 이제 끝입니다. ITExamDump덤프는 더욱 가까지 여러분들께 다가가기 위하여 그 어느 덤프판매 사이트보다 더욱 저렴한 가격으로 여러분들을 맞이하고 있습니다. SDI SD0-302덤프는ITExamDump제품이 최고랍니다.
ITExamDump의 SDI인증 SD0-302덤프를 구매하시고 공부하시면 밝은 미래를 예약한것과 같습니다. ITExamDump의 SDI인증 SD0-302덤프는 고객님이 시험에서 통과하여 중요한 IT인증자격증을 취득하게끔 도와드립니다. IT인증자격증은 국제적으로 인정받기에 취직이나 승진 혹은 이직에 힘을 가해드립니다. 학원공부나 다른 시험자료가 필요없이ITExamDump의 SDI인증 SD0-302덤프만 공부하시면SDI인증 SD0-302시험을 패스하여 자격증을 취득할수 있습니다.
여러분은 아직도SDI SD0-302인증시험의 난이도에 대하여 고민 중입니까? 아직도SDI SD0-302시험 때문에 밤잠도 제대로 이루지 못하면서 시험공부를 하고 있습니까? 빨리빨리ITExamDump를 선택하여 주세요. 그럼 빠른 시일내에 많은 공을 들이지 않고 여러분으 꿈을 이룰수 있습니다.
IT인증시험덤프자료를 제공해드리는 사이트는 너무나도 많습니다. 그중에서 대부분 분들이ITExamDump제품에 많은 관심과 사랑을 주고 계시는데 그 원인은 무엇일가요?바로ITExamDump에서 제공해드리는 덤프자료 품질이 제일 좋고 업데이트가 제일 빠르고 가격이 제일 저렴하고 구매후 서비스가 제일 훌륭하다는 점에 있습니다. ITExamDump 표 SDI인증SD0-302덤프를 공부하시면 시험보는데 자신감이 생기고 시험불합격에 대한 우려도 줄어들것입니다.
시험 번호/코드: SD0-302
시험 이름: SDI (SDI - SERVICE DESK MANAGER QUALIFICATION)
SD0-302 덤프무료샘플다운로드하기: http://www.itexamdump.com/SD0-302.html
NO.1 Which of these options would be a management activity in directing, controlling and co-ordinating
activities?
A. Providing guidance to staff when needed
B. Providing an efficient ergonomic office environment
C. Developing and documenting staff management procedures
D. Developing and implementing an effective IT platform
Answer: A
SDI dump SD0-302 dump SD0-302시험문제 SD0-302최신덤프 SD0-302 SD0-302자격증
NO.2 Which option best describes the expectations of the Service Desk's users?
A. They have confidence that the Service Desk is in control of their Incident or Service Request when
speaking to a senior team member
B. Their incident is professionally managed and they receive consistent and courteous service
C. Their Incidents are resolved very quickly and they are periodically informed of progress
D. They are provided with good decision data and feedback on all their Incidents
Answer: B
SDI SD0-302 SD0-302최신덤프 SD0-302
NO.3 What is the key outcome of keeping commitments to users, team members and organisations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A
SDI기출문제 SD0-302 dumps SD0-302 SD0-302자료 SD0-302
NO.4 You need to get a project and its budget approved by your board, which of these options would be the
most appropriate action to take?
A. Ensure that all stakeholders are sent regular operational reports about the project
B. Organise a conference for board members to discuss the project in detail
C. Build a business-based project plan to present to senior management
D. Write a full report on your opinion of the project and those responsible
Answer: C
SDI최신덤프 SD0-302 pdf SD0-302 dump SD0-302
NO.5 Performing a skills gap analysis and identifying appropriate salary levels are preparatory requirements
for what?
A. Service Desk recruitment
B. Service Catalogue definition
C. Service Level Agreement negotiation
D. Skills Matrix creation
Answer: A
SDI SD0-302기출문제 SD0-302 SD0-302
NO.6 You are explaining the role of the Service Desk to your new analysts. Which of these options best
describes one of the key requirements?
A. The Service Desks role is to provide a high-quality service promptly and consistently
B. The Service Desks role is to resolve users Problems and record all Change Requests
C. The Service Desks role is to initiate other support teams into the Standard Operating Procedures of the
Service Desk
D. The Service Desks role is to act as a single point of contact for all organisational enquiries
Answer: A
SDI SD0-302 dump SD0-302 SD0-302
NO.7 Which of the following is a business best practice quality model?
A. COBIT
B. SLM
C. ITIL
D. Six Sigma
Answer: D
SDI pdf SD0-302덤프 SD0-302 SD0-302기출문제 SD0-302시험문제 SD0-302
NO.8 Which of these answers would NOT be a suitable area to include in your service ethics code of
conduct?
A. A list of expected behaviour to ensure that all Service Desk employees understand what the
organisation expects of them
B. Standards of moral and ethical behaviour
C. How to manage risk on behalf of the organisation
D. Specific techniques for dealing with difficult business partners
Answer: D
SDI SD0-302 SD0-302
NO.9 You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B
SDI SD0-302시험문제 SD0-302자료 SD0-302시험문제 SD0-302덤프 SD0-302 pdf
NO.10 Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C
SDI시험문제 SD0-302시험문제 SD0-302 SD0-302 SD0-302시험문제
NO.11 Which of these options is NOT likely to be a role of the Service Desk?
A. To balance support expenses to keep IT support performing at the optimum levels of quality and cost
effectiveness
B. To integrate support goals with business goals
C. To provide individual and personal IT support to each business user
D. To report on service breaches and their reasons
Answer: C
SDI덤프 SD0-302 SD0-302시험문제 SD0-302인증 SD0-302기출문제 SD0-302 pdf
NO.12 What is the purpose of a Service Desk vision statement?
A. To assist staff in achieving their dream goals in their future careers
B. To help management see where the Service Desk is going strategically
C. To keep the Service Desk in the forefront of user minds
D. To ensure that all staff understand the vision and consistently work towards it
Answer: D
SDI SD0-302인증 SD0-302 SD0-302
NO.13 Which of these options is NOT a responsibility of the Service Desk?
A. Developing and implementing Service Desk goals that integrate with business objectives
B. Representing the IT organisation to its users
C. Maintaining the highest level of productive IT time for users in accordance with the SLA
D. Providing the user with root cause analysis for Incidents resolved at first level
Answer: D
SDI시험문제 SD0-302자격증 SD0-302인증
NO.14 If you choose to implement a formal standard rather than a best practice, which would be the best
description of the difference?
A. A best practice does not need evidence to prove progress, a formal standard does
B. A formal standard may not be ITIL compliant, a best practice would be
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Best practice does not include ISO/IEC 20000, a formal standard includes ITIL
Answer: A
SDI SD0-302 SD0-302최신덤프
NO.15 You have recently been promoted to Service Desk Manager and you are keen to show how much you
wish to succeed in this role. Which statement best describes some of the skills that will help you to
succeed?
A. Excellent influencing skills, exemplary debating and creative writing skills
B. A University Degree in Computer Sciences and strong negotiating skills
C. Strong team building skills, excellent people-management and communication skills
D. Time management skills excellent technical and analytical skills
Answer: C
SDI SD0-302 SD0-302최신덤프 SD0-302시험문제
NO.16 What is the value of telephone support in a Service Desk?
A. First contact resolution
B. Increased turnaround times
C. Reduced abandon rate
D. Skills-based routing
Answer: A
SDI dumps SD0-302 SD0-302
NO.17 Which option is a clear objective of having a Service Desk mission statement?
A. To inform staff to follow procedures
B. To get IT resolver groups working to clear OLAs
C. To show IT management how the Service Desk is structured
D. To obtain commitment and buy-in to the Service Desk
Answer: D
SDI덤프 SD0-302 SD0-302 dumps SD0-302
NO.18 You intend to implement some far-reaching changes to the way in which your Service Desk currently
operates, but to do so you need the support of other teams within IT. Which action should you undertake
to gain this support?
A. Give a presentation to the board of directors to guarantee their support
B. Make time to develop a social relationship with your manager
C. Demonstrate your understanding of any concerns others may have
D. Begin by creating a powerfully-worded vision statement
Answer: C
SDI자료 SD0-302 SD0-302인증 SD0-302자격증
NO.19 Which of these options would be a practical way to gain an understanding of other countries cultures?
A. Study the religion practised in the region surrounding the country
B. Take a course in international business or cross-cultural studies
C. Travel to several countries in the area of the country
D. Read travel books about the country
Answer: B
SDI SD0-302 SD0-302기출문제 SD0-302 SD0-302덤프
NO.20 Typically, what might a vision statement identify for the Service Desk?
A. Short-term goals
B. Medium-term objectives
C. Long-term goals
D. Ongoing operational objectives
Answer: C
SDI자격증 SD0-302 SD0-302
NO.21 Which of these options is a primary objective of the Service Asset and Configuration Management
process?
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and maintained
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
Answer: B
SDI SD0-302 SD0-302
NO.22 Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B
SDI dumps SD0-302 SD0-302 SD0-302인증
NO.23 Which of these options best describes the value of adopting a resource-planning model?
A. It helps even out the handling of calls across the day or shift
B. It quantifies the staffing required to meet SLA and business needs
C. It provides a sound recruitment base for consistent staffing
D. It boosts staff retention
Answer: B
SDI SD0-302 SD0-302기출문제 SD0-302 SD0-302 SD0-302
NO.24 Which statement best describes some of the characteristics of a successful Service Desk?
A. Measurements are published when the KPIs have been met or exceeded: Service Improvement
Programmes are discussed
B. Satisfaction surveys for both staff and customers are considered superfluous: resource management
is reviewed annually
C. Leadership practices ensure that future direction is clearly laid out: policies are documented, regularly
reviewed and monitored
D. Benchmarking is pencilled in for the next financial cycle: Continual Service Improvement will be
discussed at that time
Answer: C
SDI자료 SD0-302 SD0-302덤프 SD0-302 pdf
NO.25 The Service Desk has a strategic role to play within an organisation, which of these options best
describes a method you could use to ensure that you are able to develop clear, insightful strategies?
A. Understand and communicate how the Service Desk assists the organisation in meeting its team
objectives
B. Familiarise yourself with the goals and objectives of other organisations
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Network with people in other organisations and within the support industry and your communities
Answer: D
SDI시험문제 SD0-302 SD0-302인증 SD0-302 pdf SD0-302
NO.26 Which of the following statements about Problem Management is correct?
A. The Service Desk is not responsible for Problem Management but contributes by identifying recurring
Incidents
B. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
C. The Service Desk is responsible for Problem Management and may be required to work with technical
teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution
Answer: A
SDI pdf SD0-302 dump SD0-302 SD0-302 SD0-302자격증 SD0-302
NO.27 Which of these options most closely represents the overall mission of the Service Desk?
A. to promote the use of self-help tools and drive down support costs
B. to provide high-quality and consistent user and technical support
C. to continually improve the quality of IT services
D. to present the best possible public image to customers and users
Answer: B
SDI시험문제 SD0-302 dumps SD0-302기출문제
NO.28 Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C
SDI SD0-302 SD0-302덤프
NO.29 Which of these options would be a typical feature of an On-going survey?
A. It is carried out on a six monthly cycle
B. It is executed as soon as possible after a call is closed
C. It is conducted with a minimum of 10 questions to be comprehensive
D. It is designed to show longer term trends in customer satisfaction
Answer: B
SDI자격증 SD0-302인증 SD0-302인증 SD0-302최신덤프 SD0-302덤프
NO.30 Your IT director has told you that your team must follow best practice. What is a major benefit of so
doing?
A. Customers and employees will feel more satisfied with the service provided by your team
B. Senior management meetings will not dwell on the failings of your team
C. The speed of resolution becomes the sole focus of everyones attention
D. Team members are less likely to be involved in cross-department projects
Answer: A
SDI자료 SD0-302 SD0-302 dump SD0-302 SD0-302
지금 같은 세대에 많은 분들이 IT업계에 관심을 가지고 있습니다. 이렇게 인재가 많은 사회에서 IT관련인사들은 아직도 적은 편입니다. 면접 시에도 IT인증 자격증유무를 많이들 봅니다. 때문에 IT자격증이 많은 인기를 누리고 있습니다.이런 살아가기 힘든 사회에서 이런 자격증들 또한 취득하기가 넘 어렵습니다.SDI SD0-302인증시험 또한 아주 어려운 시험입니다. 많은 분들이 응시하지만 통과하는 분들은 아주 적습니다.
댓글 없음:
댓글 쓰기